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PLEASE READ CAREFULLY…
IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING TO US HERE: firstname.lastname@example.org
If your product is damaged or has any issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection, we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to our Office in Laindon, Essex. We do not cover return postage fees. Once received we will send you a brand new product at no cost to you.
REFUNDS (IF APPLICABLE)
Under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If a refund is approved, you will be issued a full refund minus shipping costs and a 25% restocking fee, subject to the product being untouched.